Oui, ça se répare.Our warranties, clearly explained.
Three situations, three distinct commercial warranties. They never limit the legal warranties that apply to you.
Repairs
Commercial warranty on the installed parts, new or used, and on labour.
Used phones sold
Commercial warranty on used phones bought at Eureka Mobile. New phones are covered separately by the applicable warranties.
Accessories
Commercial warranty; invoice and original packaging requested.
Not covered by the commercial warranty
Impact, liquid or misuse after the repair.
Cosmetic damage after the repair.
Any intervention by someone else after our repair.
These exclusions do not limit your legal rights and remedies.
Frequently asked questions
Is the estimate free?
Yes, the estimate is free. If the cause is unknown and a diagnosis is needed, it costs $39.99 plus taxes for phones and tablets, or $49.99 plus taxes for computers and consoles. The amount is accepted before any work, is due even if the device cannot be repaired, and is deducted from the price if you have the repair done at Eureka Mobile.
Does a repair start without my approval?
No. We give you a written assessment (work, parts, price). The repair starts only after your approval.
Can I come without an appointment?
Yes, walk-ins are welcome during opening hours. You can also request a drop-off time online.
What about my data?
Back up your data before drop-off when possible. Never send passwords or unlock codes by form or email; our team will discuss any access needed directly with you.
9544-6712 Québec inc., doing business as Eureka Mobile · 3216, 1re Avenue, Québec City, QC G1L 3P8 · 418 799-0199. Full terms: Conditions (FR).
Questions before you come in?
Walk-ins welcome during opening hours, 7 days a week.