Oui, ça se répare.Your data matters.
Let’s assess the options.
Family photos, contacts, documents: a broken phone or tablet may hold much more than files. We assess the possibility of accessing data stored in its internal memory, based on the device’s condition and the fault.
Your device’s memory.
The memories it holds.
This service concerns the internal memory of phones and tablets, including NAND, eMMC or UFS flash memory depending on the model. We assess the complete device and the possibilities of accessing its data.
iPhone and Android
Tell us the make, model and what happened. We assess the options for your device without promising recovery.
iPad and Galaxy Tab
Photos, documents or other inaccessible files: explain your priority and the tablet’s current condition.
Data comes first
Your goal may be to retrieve files rather than restore the device for continued use. We distinguish between these needs.
What happened to your device?
Symptoms help guide the assessment. They do not, on their own, establish a diagnosis.
It won’t turn on
No response, interrupted startup or repeated restarts: describe what you observe.
Describe this problem ↗The screen is unusable
The device appears to work, but you cannot access your files or make a backup.
Describe this problem ↗Liquid or impact damage
Tell us what happened, when it happened and what work has already been attempted.
Describe this problem ↗Files are inaccessible
Describe the types of data you need and any messages displayed, without attaching personal files.
Describe this problem ↗A repair was already attempted
Mention previous work or troubleshooting so we can understand the situation.
Describe this problem ↗You don’t know the fault
Describe how the device responds and which data matters most to you.
Describe this problem ↗Helpful information
- The make and model, if known.
- The device’s condition and what happened before the fault.
- Your priority data: photos, contacts, documents…
- Any backup available and work already attempted.
Describe your files. Don’t send them.
Do not submit unlock codes, passwords or confidential documents through the form. Our team will discuss any access that may be needed directly with you.
The online request is free. Diagnosis or other work may involve a fee: applicable fees and the quote must be confirmed and accepted before the related work begins.
Read our terms (French) ↗Understand. Assess. Decide.
Explain your needs
Tell us the device, symptoms and data you hope to retrieve.
Review the options with us
We agree on the assessment and any applicable fees.
Choose the next step
Options, limits, the quote and expected timing are discussed before authorized work.
Receive an explanation
We explain the outcome and arrange how any recovered data will be returned.
Let’s talk before taking in your device.
Bring your phone or tablet to our team at 3216, 1re Avenue in Québec City. For mail-in service, contact us first to agree on the procedure.
Contact the store ↗What if the motherboard is involved?
Depending on the fault, electronic repair may be considered to try to restore data access. The method and risks must be assessed for your device.
Learn about microsoldering ↗Before you leave your device with us.
Which devices does this service cover?
This page concerns internal memory in phones and tablets, including iPhone, Android, iPad and Galaxy Tab. Service depends on the model, its condition and the available options.
Is recovery guaranteed?
No. The condition of the memory, the fault and the device’s protections may limit or prevent access to files. Recovery may be partial or unsuccessful.
Can data be recovered simply by removing the memory?
This is not a guaranteed solution. Data access depends on the model and its protections. An appropriate approach can only be determined after assessing the device.
Is this the same as repairing the device?
No. The priority may be to retrieve data rather than restore the device for continued use. Tell us your goal so we can assess the appropriate request.
How much does the service cost?
The online estimate request is free. Diagnosis and other work may involve fees. Our team confirms applicable fees and the quote before your approval.
How long will it take?
Timing depends on examining the device and the possible work. Our team will advise you based on your situation; there is no single turnaround time for every recovery.
Should I send my codes or files?
No. Do not submit them through the form. Describe only the device, fault and types of data you need. Any necessary access is discussed directly with our team.
Let’s start with your situation.
Tell us what happened and which data matters to you.